WHAT'S THE RETURN POLICY AT SIMONA PALMISANO JEWELRY?
If you want to return your purchase, you can do so within 7 days after the package has been delivered to the address provided for a full refund and within 30 days for a store credit.
WHAT IS THE REPAIR POLICY AT SIMONA PALMISANO JEWELRY?
If an item is in need of a repair, which is not due to fault (see the Faulty Goods section in the Terms and Conditions page) we are happy to provide one free of cost for one year from the date of purchase. Should a repair be necessary after these 12 months, we will provide one at a minimal cost, depending on the nature of the work.
WHAT IS THE PRODUCTION AND SHIPPING TIME?
If the item that you have ordered is in stock, it will be dispatched from our warehouse within 5 working days. If the piece is not in stock it will take up to 2 weeks to ship. Shipping time varies according to destination.
CAN I HAVE A PIECE IN THE COLLECTION CUSTOM MADE OR A PIECE ENTIRELY CUSTOM FOR ME?
It is generally possible to have a piece custom made. It is possible to order a special size, or a different material, or the addtion of initials or stones. It is also possible to discuss a brand new design with Simona. For all inquiries, prices and requests, please contact firstname.lastname@example.org.
CAN I HAVE A COLLECTION PIECE MADE IN GOLD?
Yes, It is generally possible. Feel free to conatct email@example.com and we will be able to provide with a quote.
HOW DO I TAKE CARE OF GOLD PLATED BRASS JEWELRY?
We provide a thick form of plating to ensure resistance, especially for rings made of brass as it prevents your fingers from turning green. But "thicker" in jewelry still means thin and delicate so avoid any harsh polishing, soaps, perfumes, chemicals, chlorine, cosmetics and all sorts of lotions. Also, do not wear when swimming or doing physical activity. Do not use jewelry polishing products and avoid water. To clean, rub gently, but do not buff, with a soft clean cloth and store properly. The soft pouch we provide is ideal.